Have some questions or concerns regarding the products and services that we offer? Our FAQ page tackles the most common inquiries , along with simple and concise answers addressing these inquiries.
- 1. What's the leading time?
A: Within 7 working days after full payment
- 2. How does your company control quality?
A: We have stable material suppliers, and our QC will check the materials one by one. also, we will test the goods for 72 hours before shipping.
- 3. What's your company's advantage?
A: We have an independent R&D team, so we can keep improving hardware/software according to customers' feedback. And we have done 3000+ successful cases already.
- 4. How's the market of virtual reality entertainment?
A: Different from traditional arcade machines, Virtual reality (VR) requires little area, but offers so much more immersive fun, and will gradually become a lead trend technology for entertainment businesses around the world. It is a great chance to be in the field and gain a bucket of profits.
- 5. How can I find the perfect machines and what should I consider to maximize benefit?
A: Based on your budget, estimated area, turnover, and some other requirements, our specialist will recommend equipment and solutions and a series of return on investment (ROI) analyses to reach your goals without hassle.
- 6. Where can I run the VR game machine and what is the size of the room it requires?
A: Shopping mall, amusement park, airport, club, theater, scenic spots, Theme park, around the school, etc. Many locations are suitable because it just needs 2-9 spare meters to place the whole set of machines. The actual size of the location for the VR machine needs to be followed according to the different VR game simulators.
- 7. How to find the right VR entertainment supplier？
A:
(1) Get a competitive price directly from a factory;
(2) A series of warranties without hassle;
(3) Ability to continuously update machines & games for expanding your business;
(4) Turnkey service from providing solutions to aftersales market tips.
- 8. How to do the installation of the VR Game Machine?
A:
(1) We will provide the install video and instructions for customers so that customers can install and operate by themselves;
(2) Customers can let their staff come to China, and then we will train them how to install and operate for free.
- 9. How long after-sale service and maintenance?
A: 1-year warranty for key components, lifetime maintenance for software(Software problems can be resolved by remote controlled by our technician permanently).
- 10. How to deal with the malfunction?
A: Our technician will make a professional solution with a picture for the customer, which shows how to operate step by step. If the spare part breaks we will replace it for the customer with kind of charge or without charge.
- 11. If the voltage and plug of your product come with my standard?
A: We will confirm the Voltage and plug with the customer and produce machines as per the customer’s request.
- 12. If your company custom product as required and put my logo on?
A: All of our products are designed and customized as required including color, print, pattern, and logo.
- 13. If your company can provide an interpreter for us?
A: Our company will provide the English interpreter for free, as for the rare language we will help customers to seek an interpreter company with favorable prices and good services.
